Home :: Products :: Customer Service :: About Us :: Contact Us    
Navigation
Tool and Product Catalog Product Catalog
Marine Tools Marine Line Products
Search for High Quality Tools Product Search
Excellent Customer Service Customer Service
Tool, Bit, Saw Distributors Find a Local Distributor
Contact Forest City Tool Contact Us
About Forest City Tool About Us
Customers
Log In to your Account Log In
Policies Policies & Info

 CUSTOMER LOG IN::   
 Username:
   
 Password:
 

 


     
 
ORDERING POLICIES
General Terms

Payment Terms:
NET 30 DAYS FROM INVOICE DATE.

Freight Terms:
F.O.B.
Hickory, NC

Minimum Order:
$50 net invoice charge.

Minimum Quantities:
Prices quoted are based on purchases of standard pack quantities as indicated. Orders received for quantities other than standard pack multiples will be increased to the next highest standard pack multiple.

Technical Data:
Any technical specifications or drawings provided by FOREST CITY TOOL remain the property of FOREST CITY TOOL and may not be used or duplicated without the written permission of FOREST CITY TOOL.

Warranty:
FOREST CITY TOOL products are guaranteed against defects in workmanship. This warranty is limited to replacement of any tools that do not meet our precise manufacturing guidelines. The product in question must be returned to FOREST CITY TOOL for analysis. If appropriate, the product will be repaired or replaced.

Loss or Damage:
Items damaged in transit are the responsibility of the carrier. Claims should be filed with the delivery transportation company. When filing claims, freight carriers customarily require a copy of the invoice, bill of lading and delivery receipt as well as a description of the damage.
Claims for shortage and lost shipments must be made in writing to FOREST CITY TOOL, Hickory, North Carolina within 10 days from the date of shipment. Claims not reported within this period of time will not be allowed.

Router Bits:
All router bits will be shipped in bulk. Carbide Tipped and solid carbide available in pouches upon request at no extra charge.

Returned Goods:
Only current price list products may be returned for credit. No special or discontinued items will be accepted for credit.

All returned goods must have prior approval. A Returned Goods Authorization Number can be obtained by calling or faxing FOREST CITY TOOL's Customer Service Department and supplying the FOREST CITY TOOL invoice number, item number and the quantity being returned. Shipments of returned goods to FOREST CITY TOOL must be identified with the RGA number on the outside of the carton and on the shipper's packing list. Failure to provide this information will result in the full 20% restocking fee being assessed. In cases of warranty claims, please follow this same procedure and advise the nature of the claim.

FOREST CITY TOOL invoice number must be provided at the time return is requested. Failure to do so will result in credit issued at the lowest price in effect 24 months prior to the return.

Standard product may be returned for full credit within thirty days of purchase without being assessed a restocking fee. Any returns older than thirty days will be assessed a 20% restocking fee, however, the restocking fee will be waived with an accompanying order to FOREST CITY TOOL of twice the value of the return requested. Returns of $500.00 or more must have written authorization. This can be done by fax. Products returned must be in resaleable condition, including packaging. We reserve the right to assess a restoration charge (time and material) on returned product that is not shelf ready. Return freight is the responsibility of the purchaser. Used, shelf-worn, abused, special or products purchased prior to August 2003 will not be accepted for credit. These will be returned to the customer at their expense.

Trademarks:
All persons are cautioned against misuse of any FOREST CITY TOOL trademarks and trade names. These include: CLASSIC SABRE, M-2, RADI-ALL, CLASSIC 911, SUPER WEAR, SUPER GRIND, UNI-PRO, and FOREST CITY TOOL.

Home :: Products :: Customer Service :: Contact Us
Copyright © Forest City Tool

MADE IN THE USA - Toll Free: 1-800-343-8944